Top 10 Customer Success Hacks Part I

Let’s face it. Customer success is hard work. There are MANY things being thrown at you on a daily basis. At the end of the day, your customers are looking to accomplish certain tasks and they need your help. You are the one that has been hired and trained to do what few others can do. I’m…

How to Become a Social Customer Success Manager

In my last post, I coined the term “social customer success” which I define as using the power of social media to build stronger relationships with your customers for the purpose of developing customers for life and elevating your own career. This area is separate from doing support via social media. I will go into…