Takeaways from Pulse Customer Success Conference 2014

This was another great conference hosted by Gainsight last week with outstanding speakers including Malcolm Gladwell who focused on the “transformation” that organizations are going through in terms of servicing its customers. I really liked the format in terms of the time allotted for Q/A and the mix of speakers. It gave you variety and…

Top 5 Tips to Prepare for Customer Meetings

As I ‘m embarking on another trip to meet up with our customers, I wanted to pass on some tried and tested tips that you can use when meeting with your customers in person or over the phone. Let’s get something straight – these are not sales meetings. The meetings are focused on ensuring that…